Most major Credit/Debit cards and PayPal payments can be taken online using the secure VBV and Master Card Secure Code technologies. Please be aware that we do not accept American Express Credit Cards. Please note that when you purchase any Travel System, fabric items (such as seat unit, hood and shopping basket) are supplied free of charge. All you pay for is the chassis and car seat. Other free items are supplied as per the relating web page.
Our postage costs are as follows;
£4.99 on orders up to £36.99
Free of charge on orders £37.00 and above
These prices are for U.K. mainland only.
Postage to other European countries vary as per web page. Customers in Ireland and mainland Europe may be asked to further verify their address if requested. If your order requires more than one parcel to be sent we will contact you with the additional postage cost prior to sending your order and you will need to pay this on a debit card over the phone. It is also possible to pay via Paypal.
If additional boxes need to be sent which will incur an additional courier charge we will contact you prior to dispatching your order. The additional postage will need to be paid prior to posting. It would be advisable to contact us in advance if you are ordering a Travel System or more than one item to obtain a quote.
In the event that you are not in at the delivery address when the courier attempts to deliver, the driver will leave a card with instructions to call the depot, which must be responded to within 2 days. You can arrange to collect your parcel from the couriers local depot (you must take photo I.D. with you such as a passport or driving licence). The parcel will be kept at the depot for a maximum of five days before it is returned to Baby2k.com. In this instance you are liable for the courier charges incurred. If you then require Baby2k.com to resend your order there will be a re-delivery charge to pay prior to posting. This charge will depend on the weight of the parcel. If you cancel your order at this stage the cost of the return delivery will be deducted from your refund.
*Anti-fraud security measure: We will only deliver the goods purchased from Baby2k.com to the billing address of the card holder when the purchase is funded with a Credit or Debit card. Our bank systems run several security checks against your card and the details you provide. If the fraud score comes back high or if the address given does not match that on your card we may need to see proof of address. This is simply a picture of a letterhead with your name at the delivery address you've given. We do not need to see the contents of the letter, it is simply proof to us that you are legitimate. We understand that this can be confusing to some people, but it is simply to protect ourselves and you. We successfully intercept 2-3 fraudulent transactions a week. If the purchase is funded using PayPal we will only send goods to the "confirmed" address on your PayPal account. If we receive an order with an "unconfirmed" Paypal address we will refund the amount debited and cancel the order without prior notice.
Out of Stock Items
Please note that any items not correctly packaged or not in the original packaging will be subject to a re-packaging charge. This will be calculated on an individual basis.
Please be aware that pushchairs should only be tried indoors to decide whether they are suitable. If used outdoors during this time the cost of new wheels will be deducted from your refund.
Warranty and Refund's
If it is decided that the goods need to be returned for inspection, this will be at the purchaser's expense. Normally, products are sent to our suppliers for inspection and if it is found that a manufacturing fault exists this will be rectified at our (or our supplier's) expense and any carriage costs incurred will be the responsibility of the consumer.
The purchaser needs to be aware that any items being returned for inspection must be securely packaged in the original packaging. Baby2k.com will not accept any items that have not been correctly packaged or that we have not authorised. Obviously Baby2k.com accept no responsibility for items damaged in transit.
At all times, we consider our supplier's decision in relation to complaints as final, as they have more experience in these matters than ourselves. In the event that a fault develops which is not due to a manufacturing fault, the cost of repair and transport will be at the purchaser's expense. We reserve the right to send spares to purchasers if their purchase is more than 28 days old. Should we send replacment parts you will need to keep the old parts for a period of 3 months or to send them back to us if requested.
European customers (residing outside the U.K.): If a product is returned to us for inspection or repair the full cost of the delivery and return courier is to be paid by the customer, not Baby2k.com. We offer no refund even if the item is under warranty. The delivery of any replacement or spare part must also be paid for by the customer, not Baby2k.com. Please note that Baby2k.com staff only speak English.
Purchaser's are expected to use their products strictly in line with the manufacturer's recommendations. Baby2k.com is not responsible for any damage or injury to the purchaser or any third party using this product.
All products ordered and delivery costs (if applicable) must be paid for in full (and authorized) prior to goods being dispatched. If there is a problem with processing your payment we will contact you as soon as possible.
Right of Refuse to Supply & Price Pledge
Discounts to individuals and companies are at the discretion of the Directors & authorised staff at Baby2k.com and any decision is final.