Special Orders
Items which are ordered specially (either specific colour or specific product) are non returnable.  

Delivery Times and Charges
We operate a 24 hour (Monday to Friday) courier service which means you should normally receive your product the next working day. You must order before 12 noon for this to be the case. However, in some cases due to circumstances beyond our control delivery can take up to 3 working days and we will notify you of this when possible. This applies to the UK MAINLAND & NON REMOTE AREAS ONLY.

For orders being sent to remote areas including Central & Northern Scotland, all islands off the UK mainland,  Northern and Southern Ireland and other European countries the delivery time is usually up to 21 working days (excluding weekends and bank holidays).

There are normally additional courier charges for areas outside the UK.

Please note if you are purchasing from outside of the UK then there may be VAT and Import Duties for you to pay the courier before taking receipt of your delivery. These charges are the sole responsibility of the purchaser.

All courier deliveries must be signed for by the customer or a family member at the designated address given at the time of ordering and identification of the card holder needs to be shown (e.g. Driving Licence, Passport or a Utility bill). Please note that some smaller items may be sent via the Royal Mail by Recorded Delivery and will need to be signed for on delivery. Items sent by Royal Mail usually take 1 to 4 working days to arrive.

Our postage costs are as follows;

£4.99 on orders up to £36.99
Free of charge on orders £37.00 and above
These prices are for U.K. mainland only.

Postage to other European countries vary as per web page.  Customers in Ireland and mainland Europe may be asked to further verify their address if requested. If your order requires more than one parcel to be sent we will contact you with the additional postage cost prior to sending your order and you will need to pay this on a debit card over the phone. It is also possible to pay via Paypal.

If additional boxes need to be sent which will incur  an additional courier charge we will contact you prior to dispatching your order. The additional postage will need to be paid prior to posting. It would be advisable to contact us in advance if you are ordering a Travel System or more than one item to obtain a quote.

In the event that you are not in at the delivery address when the courier attempts to deliver, the driver will leave a card with instructions to call the depot, which must be responded to within 2 days. You can arrange to collect your parcel from the couriers local depot (you must take photo I.D. with you such as a passport or driving licence).  The parcel will be kept at the depot for a maximum of five days before it is returned to Baby2k.com. In this instance you are liable for the courier charges incurred. If you then require Baby2k.com to resend your order there will be a re-delivery charge to pay prior to posting. This charge will depend on the weight of the parcel. If you cancel your order at this stage the cost of the return delivery will be deducted from your refund.

*Anti-fraud security measure: We will only deliver the goods purchased from Baby2k.com to the billing address of the card holder when the purchase is funded with a Credit or Debit card. Our bank systems run several security checks against your card and the details you provide. If the fraud score comes back high or if the address given does not match that on your card we may need to see proof of address. This is simply a picture of a letterhead with your name at the delivery address you've given. We do not need to see the contents of the letter, it is simply proof to us that you are legitimate. We understand that this can be confusing to some people, but it is simply to protect ourselves and you. We successfully intercept 2-3 fraudulent transactions a week. If the purchase is funded using PayPal we will only send goods to the "confirmed" address on your PayPal account. If we receive an order with an "unconfirmed" Paypal address we will refund the amount debited and cancel the order without prior notice.

Out of Stock Items
If an item that you order is out of stock (or pre-order) we will contact you as soon as possible (usually within 24 hours Monday to Friday) and let you know how long it is likely to take for your order to be fulfilled. Then once the goods arrive in stock we will notify you that they are being dispatched. Alternatively you have the right to cancel your order on notification that the item is out of stock and a full refund will be given no later than 30 days after. Some items are for logistical reasons not available to dispatch for 5 to 10 days and we always ensure the relating product page gives this information.

Cancellations
As an Internet Consumer you have the right to cancel your order within 7 days of receiving the goods, thus giving you time to inspect and consider your purchase. Your cancellation notice must be received in writing via fax or e-mail and your order number (B2K-?..) or the date of purchase must be quoted so that we can identify your order promptly. You must take reasonable care of the product, and its packaging whilst it is in your possession. Any labels attached either internally or externally to the product must still be attached. The product, in its original packaging, securely repackaged, must be returned at the expense of the consumer. Your original order payment will then be refunded as soon as possible (at the latest within 30 working days). Items which have been used will be returned to the purchaser at their expense. Please note this includes orders which are cancelled after despatch has taken place.

Please note that any items not correctly packaged or not in the original packaging will be subject to a re-packaging charge.  This will be calculated on an individual basis.

Please be aware that pushchairs should only be tried indoors to decide whether they are suitable. If used outdoors during this time the cost of new wheels will be deducted from your refund.

Warranty and Refund's
In the unlikely event you incur a problem with the product we have supplied, please contact Baby2k.com immediately by phone, e-mail or fax (see Contact Page). Unless you have been authorised to return a product the package will be refused.You will be required to provide proof of purchase such as your order number which starts B2k or the date of purchase so that we can locate a copy of your order. Please note that Baby2k.com staff only speak English. PLEASE NOTE THAT FOAM HANDLES ARE NOT COVERED UNDER WARRANTY - IF IT IS DAMAGED WHEN THE ITEM IS FIRST TAKEN FROM THE BOX PLEASE CONTACT US IMMEDIATELY.

If it is decided that the goods need to be returned for inspection, this will be at the purchaser's expense. Normally, products are sent to our suppliers for inspection and if it is found that a manufacturing fault exists this will be rectified at our (or our supplier's) expense and any carriage costs incurred will be the responsibility of the consumer. 

The purchaser needs to be aware that any items being returned for inspection must be securely packaged in the original packaging. Baby2k.com will not accept any items that have not been correctly packaged or that we have not authorised. Obviously Baby2k.com accept no responsibility for items damaged in transit.

At all times, we consider our supplier's decision in relation to complaints as final, as they have more experience in these matters than ourselves. In the event that a fault develops which is not due to a manufacturing fault, the cost of repair and transport will be at the purchaser's expense. We reserve the right to send spares to purchasers if their purchase is more than 28 days old. Should we send replacment parts you will need to keep the old parts for a period of 3 months or to send them back to us if requested. 

European customers (residing outside the U.K.): If a product is returned to us for inspection or repair the full cost of the delivery and return courier is to be paid by the customer, not Baby2k.com. We offer no refund even if the item is under warranty. The delivery of any replacement or spare part must also be paid for by the customer, not Baby2k.com. Please note that Baby2k.com staff only speak English.

Purchaser's are expected to use their products strictly in line with the manufacturer's recommendations. Baby2k.com is not responsible for any damage or injury to the purchaser or any third party using this product.

Privacy
We are well aware that consumers are often concerned about their details being supplied to third parties and would confirm that on no occasion does this occur via the members of this group. We hold on file purely the minimum details required to make transactions and provide relevant details to credit / debit card companies (banks) and our transport companies as per their trading conditions. We do not pass details of our customers to any other party, nor do supplying members pass details of customers to other members of the group. Details of customers are kept on secure files and include name, address, contact phone number etc. and possibly credit or debit card details. These are kept for the minimum time required by law or deemed relevant by our partners (which ever is the shorter). We do not send e-mails to our customers other than what is relevant to a requested order. For our customer's convenience, cookies are used on this site.

All products ordered and delivery costs (if applicable) must be paid for in full (and authorized) prior to goods being dispatched. If there is a problem with processing your payment we will contact you as soon as possible.

Right of Refuse to Supply & Price Pledge
Baby2k.com Limited maintain the right to refuse to supply items to individuals or companies at our discretion. Our "Price Pledge" policy is offered without any guarantee that we will always match or beat a competitors price and Baby2k will take into account the competitor's delivery costs so to ensure a "like for like" basis.

Discounts to individuals and companies are at the discretion of the Directors & authorised staff at Baby2k.com and any decision is final.